Policy
Cancellation Policy
Review how order cancellation requests are handled for purchases made through Hanisha Electricals. This page is intended to provide clear guidance, while product-specific or order-specific exceptions may apply where stated at checkout or on the product page.
Overview
How cancellations work
Orders may be cancelled only before they are processed for dispatch. Once an order has been packed, shipped, or handed over for delivery, cancellation may no longer be possible.
Certain products, including special-order items, bulk orders, made-to-order items, or products sourced specifically on request, may not be eligible for cancellation after confirmation. If a cancellation request is accepted, any refund will be handled according to the applicable payment and refund process.
Customers should submit cancellation requests as early as possible using the support details provided on the website. Hanisha Electricals reserves the right to review each request based on order status, product type, payment status, and operational feasibility.
Important cases
When cancellation may be declined
Cancellation requests may be declined for orders that have already entered processing, packing, dispatch, or delivery workflows. Requests may also be declined for items marked as non-cancellable, clearance items, special procurement items, or products with hygiene, safety, or compliance limitations where applicable.
If business, payment, GSTIN, grievance, or contact details are required for a formal request, please refer to the relevant support and policy pages on this website. Where exact timelines or exceptions are not yet listed, the latest order status and direct support communication will govern the final outcome.
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