Policy
Return & Refund Policy
Please review this policy carefully before placing an order with Hanisha Electricals. This page explains the general process for return requests, refund handling, damaged or incorrect items, and non-returnable situations. Specific timelines, approval conditions, and compliance details should be read together with the product listing and order confirmation.
How Returns Are Handled
We aim to keep the return and refund process clear and practical for electrical products. Because product condition, packaging, installation status, and safety considerations matter, each request is reviewed against the item type and order details.
Eligibility
Before You Request
Please inspect your order promptly after delivery. Keep the product unused, in its original packaging, with all accessories, labels, manuals, and invoice details wherever applicable.
Exceptions
Items That May Not Qualify
For safety, hygiene, customization, or product-integrity reasons, some items may not be eligible for return once opened, installed, damaged after delivery, or purchased as final-sale or clearance items. Product-specific exclusions should be treated as controlling where stated.
Damages
Wrong Or Damaged Orders
If you receive a damaged, defective, missing, or incorrect item, contact support as soon as possible with your order number, clear photos of the package and product, and a short description of the issue so the case can be reviewed quickly.
Refunds
Refund Review And Processing
Once an approved return is received and inspected, refunds are generally processed to the original payment method unless another method is required by law or agreed during support handling. Processing time can vary depending on payment provider, bank timelines, and the nature of the issue.
Shipping charges, handling charges, installation charges, or other service-related fees may be non-refundable unless the return is approved due to a verified seller-side error, damage in transit, or an incorrect item dispatch. If a replacement is available and preferred, support may guide you through exchange options where applicable.
Need Help With An Order?
If you need help with a return, refund status, damaged delivery, or an incorrect item, please contact customer support with your order details so your request can be reviewed efficiently.
For the fastest response, keep your order number, invoice, product photos, and delivery details ready before reaching out.